ARRIVAL

The door may be locked upon arrival. Your provider will open the door. We kindly ask that you DO NOT KNOCK, as we are is session and prepping for you. Kindly wait outside until your practitioner opens the door.

Additionally, silence your phones, avoid loud conversations or video playback at the door to maintain a serene environment for all guests. If you are accompanied by others, please plan for them return after your appointment or enjoy nearby marketplace, shops & cafes.

• Before your appointment, please limit coffee and caffeine as they are both stimulating and dehydrating. We ask that you arrive showered, especially if you are coming from the airport, gym, barber or hair salon.

• After your appointment, please continue to hydrate. Soreness is common after deep tissue massage and/or cupping and will subside.

• Travelers Please make sure there is ample time to arrive on time. We do recommend booking your appointment the following day to ensure no travel hiccups and allow yourself rest after (1) long duration of sitting and (2) less hydration than normal.

  • We adhere to our 36 hours cancellation policy regardless of flight delays.

  • Please reschedule if you are experiencing any cold/flu symptoms upon arrival to the islands.

  • Keeping hygiene in mind, we ask that you shower prior to our session, especially if you just landed. Mahalo!

PARKING

Residential street parking is available along Lowrey Ave and East Manoa Road.

TOW PLEASE DO NOT PARK in Feast Restaurants’ driveway. Access to the driveway is for Feast ONLY and any unrecognized vehicles may be towed at the owners expense. If you have parked there by accident they will try to reach out to us, but we may miss their call if we are in session. Therefore timing can be delayed and this may result in an unfortunate towing, so please park on street only.

TICKETS Parking is PROHIBITED on the bridge. Parking violations can be upwards of $65 and can also result in towing.

WEATHER During heavy rains and flash floods the stream at the bridge can overflow. Please avoid parking on or near bridge during inclement weather.

MASKS

OPTIONAL as of 10/4/2022 for patrons and practitioners. Please bring a disposable or freshly laundered mask, but we will also have some available upon request.

COLD/FLU May cause discomfort while lying face down or result in a persistent cough, we kindly ask that you do not come in/reschedule.

Payment

We accept all major credit cards, cash, flex spending and prepaid sessions/packages/gift cards

OTHER Policies and Procedures

Service Linens Single-use, washed on hot water setting and dried on high heat.

HEPA + UV Air Purifiers Each room has 15 to 30 minute turnover. Windows are opened between sessions for increased ventilation.

Screening Checklist Flu/Covid vaccine within 24hrs, please wait 72 hours due to viral shedding. Reschedule if experiencing symptoms related to cold/flu.

Cleaning We use hospital grade Cavicide to wipe common surfaces, handles, knobs, doors, treatment tables, faucets, toilet, etc.

Disposable Items We use disposable items when we can. To help us reduce our carbon footprint, please bring your own water flask; refill FLOW water filtration station accessible on 1st floor.

Privacy + Social Distancing Only 2 people are in each treatment room at any given time (practitioner + patient). In total, less than 8 people are on premises as we stagger appointments and shifts.

CANCELLATION & LATENESS POLICIES

• We are a team of small business’ with limited time slots. Please do let your practitioner know in advance if you are unable to keep your scheduled appointment or are running late. We may be able to move some things around, but need communication in order to accommodate.

• Late means minutes after the scheduled time and up to 20 minutes into session. Appointment may be forfeited and rebooking is necessary. Card on file will then be charged. We will do our best to accommodate late arrivals (before 20 minutes) if can, but will usually end on time.

• We have a 36 hour cancellation policy. Late cancellations or no shows are charged 100% of service fee.

• Feel free to rebook, reschedule or cancel as needed 36 hrs before our appointment.

• If you have a package/multiple prepaid sessions, any cancellation made less than 36 hours prior to appointment will be a forfeited appointment. No additional fee will be charged.

gift certificates

Gift Cards can be purchased two ways: (1) via request & mailed or (2) expedited with our Ecard option for immediate transaction/payment with your Massage Therapist of choice.

If you have an outstanding Gift Card, please email Amy at info@themanoahouse.com.